Shipping Policy
We deliver electrical supplies across Pakistan. Learn about our shipping rates, delivery times, and service areas.
Nationwide Delivery
We ship to all major cities
Fast Processing
Orders shipped within 24 hours
Secure Packaging
Safe handling of all products
Order Tracking
Track your shipment status
Delivery Rates & Times
| Delivery Zone | Free Delivery | Standard Rate | Estimated Time |
|---|---|---|---|
| Karachi | Free on orders over Rs. 10,000 | Rs. 200 | 1-2 business days |
| Lahore, Islamabad, Rawalpindi | Free on orders over Rs. 25,000 | Rs. 500 | 2-4 business days |
| Other Major Cities | Free on orders over Rs. 30,000 | Rs. 700 | 3-5 business days |
| Remote Areas | Calculated at checkout | Rs. 1,000+ | 5-7 business days |
Order Processing
- Orders placed before 2:00 PM (Pakistan Standard Time) on business days are typically processed the same day.
- Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day.
- You will receive an order confirmation SMS/email once your order is placed and a shipping confirmation when it's dispatched.
- Large orders or B2B bulk orders may require additional processing time.
Delivery Partners
We work with trusted delivery partners to ensure your orders reach you safely:
- TCS for major cities
- Leopards Courier for nationwide coverage
- Pakistan Post for remote areas
- Own delivery riders for Karachi
Store Pickup
Prefer to pick up your order? Store pickup is available at our Karachi location:
Jamalsons Store
Shop #123, Saddar Electronics Market
Saddar, Karachi
Pickup Hours: Mon-Sat, 9:00 AM - 7:00 PM
Orders are typically ready for pickup within 2-4 hours after order confirmation.
Heavy & Bulk Items
For heavy items (cable drums, large quantities) or bulk B2B orders:
- Shipping costs are calculated based on weight and volume.
- Freight charges may apply for orders exceeding 50kg.
- Contact us for custom quotes on large orders.
- We can arrange crane/lift-gate delivery for very heavy items.
Tracking Your Order
Once your order is shipped, you'll receive tracking information via SMS and email. You can track your order through:
- Your account dashboard on jamalsons.pk
- Delivery partner's tracking website
- WhatsApp updates (if opted in)
Failed Delivery Attempts
If delivery cannot be completed:
- Our delivery partner will make up to 3 delivery attempts.
- After failed attempts, the package may be returned to our warehouse.
- Re-delivery charges may apply for returned packages.
- Please ensure someone is available at the delivery address during business hours.
Important Notes
- Delivery times are estimates and may be affected by unforeseen circumstances like weather, strikes, or political situations.
- We are not responsible for delays caused by incorrect address information.
- Cash on Delivery (COD) orders may require phone verification before dispatch.
- For any delivery-related queries, contact us at 021-32627800 or via WhatsApp.