Warranty Policy
We stand behind the quality of our products. Learn about warranty coverage, claim procedures, and manufacturer guarantees.
Warranty Coverage by Category
| Product Category | Warranty Period | Notes |
|---|---|---|
| Cables & Wiring | 1-5 years | Varies by brand and type |
| Switches & Sockets | 1-3 years | Manufacturer warranty |
| Exhaust Fans | 1-2 years | Motor and electrical parts |
| MCBs & Circuit Breakers | 2-5 years | Brand dependent |
| Distribution Boards | 1-3 years | Manufacturing defects |
| LED Lighting | 1-2 years | Driver and LED warranty |
* Exact warranty period depends on the specific brand and product. Please check product page or packaging for accurate warranty information.
What's Covered
- Manufacturing defects in materials or workmanship
- Electrical component failures under normal use
- Products that don't meet stated specifications
- Dead on arrival (DOA) products
- Missing parts or components from sealed packaging
What's Not Covered
- Damage from improper installation or wiring
- Physical damage, water damage, or fire damage
- Damage from voltage fluctuations or power surges
- Normal wear and tear or cosmetic damage
- Products modified or repaired by unauthorized personnel
- Commercial use of products rated for residential use only
How to Make a Warranty Claim
Contact Us
Call our customer service at 021-32627800 or WhatsApp 0300-1234567 to report the issue.
Provide Details
Share your order number, product details, and photos/videos of the defect.
Return Product
If required, ship the product to us or bring it to our store for inspection.
Resolution
We'll repair, replace, or refund based on assessment. Processing takes 7-14 days.
Documents Required for Warranty Claims
- Original Purchase Receipt/Invoice - Keep your invoice safe as it's required for all warranty claims.
- Product with Original Packaging - If possible, retain the original box and packaging.
- Warranty Card - If the product came with a manufacturer's warranty card, please fill it out and keep it.
- Photos/Videos - Clear images or videos showing the defect help expedite the claim process.
Manufacturer Warranty
Most products we sell come with manufacturer's warranty. For certain brands, warranty claims may need to be processed directly with the manufacturer:
- Schneider Electric - Claims through authorized service centers
- Legrand - Contact their Pakistan office for warranty service
- ABB - Warranty handled through ABB authorized distributors
- Local Brands - Processed through Jamalsons or brand service centers
We can assist you in navigating manufacturer warranty processes. Contact our customer service for guidance.
Need Help with a Warranty Claim?
Our customer service team is here to help you with warranty questions and claims.